Revitalizing a Family-Owned Global Leader
The Challenge
The Transformation Journey
2018
Structural Fix
R&D BU split in two after the first survey. Structure changed; performance didn’t.
2020 & 2022
Flat Lines
Follow-up surveys showed negligible progress. Leadership cited post-COVID turbulence while rotating BU heads to “speed things up.”
2024
Reality Check
Data made it plain: R&D remained critically behind expectations. Four years, minimal lift.
The Diagnosis
The reorg moved boxes—not capabilities. Underperforming managers were repositioned into pivotal roles with no management development plan. The barrier wasn’t structure; it was leadership capacity to execute the strategy.
The Turning Point
Faced with unambiguous evidence, the board acted. Early 2025: a new CEO with a track record in complex multi-brand and multi-channel strategies took the helm.
The Secret Sauce Ingredients
We didn’t “measure sentiment.” We diagnosed why change stalled—pinpointing capability gaps and giving the new CEO a precise playbook for rapid, effective transformation.
The Results That Matter
Clear mandate: rebuild R&D leadership and delivery muscle.
Targeted development plan tied to strategic execution.
Survey becomes the operating instrument for accountability and pace.
" Qualintra has been supporting us for 3 years in the deployment of our 360° feedback process to the Group's executives and managers across all our geographies. We appreciate their great flexibility and source of proposals. They know how to adapt to our requests while challenging us and respect their commitments with an exceptional quality of relationship. They are valuable partners."
" What I appreciate when working with Qualintra is their double added value: at the level of the employee experience, they greatly facilitate the administration of engagement surveys, at the strategic level, their analyzes and recommendations enable to unveil with clarity the key challenges of human capital."
" We have been working with Qualintra since 2010 to carry out our engagement surveys within Genève Aéroport. We appreciate their experience and professionalism both in the preparation and deployment phases and in the presentation of the results."
"The team is very reactive and flexible. The standard product we use is a very good value and accessible in terms of budget. The debriefings, when done by Qualintra, are very much appreciated. Overall, it is a pleasure working with Qualintra."
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